This statement has been developed to be compliant with the EU General Data Protection Regulation.
What we collect
We may collect certain information and data, such as:
- Name and address;
- Preferred or agreed payment terms and details (e.g. cash, card or trade account);
- Contact information including telephone numbers and email addresses;
- Location information such as postcodes, site directions;
- Details of products and services quoted/supplied;
- Other information relevant to customer surveys and/or offers.
The data we hold is kept manually in paper files and/or held electronically.
What we do with this information
We require this information to understand your needs and provide you with a customised service, and in particular for the following business reasons:
- To process your order and obtain payment;
- For internal business record keeping and accounts;
- To operate our business systems (such as pricing, contracts, sales analysis, customer profiling, etc.);
- To improve our products and services;
- To send emails about new products, special offers or other information which we think you may find interesting;
We may share data if we are required to do so by UK law or for the purposes of conducting our agreed business transaction (such as industry warrantees and guarantees).
We will not pass on your information to any other third party without your consent.
Types of communications
By submitting your email address, you are consenting to receive appropriate and useful communications about our products and services. This may include, but is not limited to; invitations to our events, industry and legislation changes, new product information, case studies and promotional offers.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures and safeguards regarding the information we hold. All files, diaries and sales books are stored and locked up when the business is closed. All p.c.’s are password protected (known only to staff). Our IT systems employ current anti-virus and malware protection software.
Information is kept whilst it is relevant to the reason for data collection, for warranty purposes and/or if we are required to do so by UK law. Once no longer needed, all data is destroyed by secure means. Nominal data retention times are 5 years for supply only contracts and 10 years for supply & fit contracts.
We do not disclose any personal information obtained about you to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver products that you have ordered or to pass your details to an installer (where you have requested this). We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device.
Links to other websites
Our website may contain links to other websites of interest (such as product specifications). Once you have used these links to leave our site, you should note that we do not have any control over those other websites and cannot, therefore, be responsible for the protection and privacy of any information which you provide whilst visiting such sites; those sites are not governed by this privacy statement. You should look at the privacy statement applicable to each website in question.
Controlling your Information
You may choose to restrict the personal information that we collect or use. Whether through our website, e-shots or emails, look for the box that you can tick to indicate that you do not want your information to be used for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to us or send us an email. We will do this free of charge. You can also correct any factual errors in that information or require us to remove your details from any list under our control.
Further Queries & Complaints
If you are dissatisfied with this policy, have queries about our data protection procedures or wish to lodge a complaint, please contact us in the first instance. Thereafter you have the right to submit a complaint to the Supervisory Authority, the Information Commissioner’s Office (ICO):
The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
A cookie is usually a small piece of data sent from a website and stored in your computer while you browse a website. When you visit the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of your previous activity. Cookies were designed to be a reliable mechanism for websites to remember the state of the website or activity the user had taken in the past. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Changes to this Policy